Welcome Home

Full of love, life and laughter, our motto is simple... welcome home.

Your Partner in Care

We are your devoted, specialised partner in aged care. From residential to home care, we have a variety of services to meet your needs.

Let's Chat

Give us a call to arrange a tour of the home and experience our character, charm and uniqueness first hand. Our team have a cuppa waiting for you!

Living Options

With 65 bedrooms, you're sure to find the perfect place to call home. Our standard, premium and superior rooms are comfy and full of character.

Lest We Forget

We are determined to honor and support our local heroes and their families. Thank you to the brave men and women who fought for the freedom and quality of life we have today.

Our History

We have been caring for our community since 1921. A lot has changed over the last century but one thing remains completely unchanged. Our dedication, kindness and values.

COVID-19 Information

Covid-19 Alert Level:  4

Facility Status: Critical Visitors Only

Residents are requested to stay inside the facility grounds for the protection of themselves and others during this time.

All entries to the home are locked.

When calling the facility  to speak with a resident we ask for your patience. Please be mindful that our team will be assisting our residents – they remain our first priority.

Please continue to check this site for all facility updates until further notice.

This is will be our primary way of communicating our Homes information with you in such rapidly changing circumstances.

The information in the Q&A sections is also being updated frequently – so even if you have read this – please be sure the review this area of the website also.

COVID-19 is a new (novel) coronavirus that can affect your lungs and airways. Currently there is no vaccine available. We know that older people, particularly those over 70 years of age, with pre-existing and/or chronic health problems, are most affected by this virus.

It is important that residential care facilities have robust processes and plans in place to limit the spread of COVID-19 in their facilities. You can find out  more here.

Like the flu, Covid-19 can be spread from person to person. When a person who has COVID-19 coughs, sneezes or talks, they may spread droplets containing the virus a short distance, which can quickly settle on surrounding surfaces. You may get infected by the virus if you touch those surfaces or objects and then touch your mouth, nose or eyes.

The symptoms of COVID-19 are usually a cough, a high temperature (at least 38°C) and shortness of breath. These symptoms do not necessarily mean you have COVID-19.  The symptoms are similar to other illnesses that are much more common, such as cold and flu. This is one of the things that makes the virus so dangerous – people may not know they have contracted it. 

We don’t yet know how long symptoms take to show after a person has been infected, but current World Health Organization assessments suggest that it is 2–10 days.

Shortness of breath is a sign of possible pneumonia and requires immediate medical attention. 

If you have these symptoms and have recently been to a country or area of concern, or have been in close contact with someone confirmed with COVID-19, please telephone Healthline (for free) on 0800 358 5453 or your doctor immediately.

Earlier this year the Ministry of Health (MOH), along with the Canterbury District Health Board (CDHB), encouraged all residential care facilities to review and update their organisational pandemic plans to ensure they were fit for purpose should Covid-19 (Coronavirus) make its way to New Zealand.

Rannerdale Village updated its organisational Pandemic Plan in February 2020 –  we have implemented that plan and continue to monitor the local, national and global situations which may impact on the level of lock down already in place.

Our staff are highly experienced and are trained in outbreak management – we have been preparing for this possibility of having to manage these circumstances with the CDHB since the initial emergence of virus.

Some measures we are taking already include, increased training and information for staff and residents, increased cleaning in high traffic and high risk areas (such as our common dining areas, bathrooms, door handles, light switches, phones entrances).

We are currently organising earlier than usual influenza vaccinations for all of our residents.

In addition to our vulnerable population of residents, our nurses and health care assistants and support staff are a crucial part of our health care system; providing care, supervision and support for people in residential care. So it is important to keep them well also. Our staff have been advised to not present for work if they have cold or flu symptoms. We require our team members to have been symptom free for a minimum of 48 hours before they discuss with management a  return to work. 

Keeping our direct care staff safe is a major priority for us. The most important thing we can do is provide them with timely information, and training. We have adequate supplies of personal protective equipment (PPE) in stock for them to access if it required going forward.

Over 90% of our staff have already received their 2020 influenza vaccinations  

We all have a part to play in slowing the spread of Covid-19.

We are currently developing and updating  our business continuity plans and ask at this time that you consider where your abilities may be at in terms of offering any assistance to the Home should we need it in the months ahead.

If you live in Christchurch and would like to put yourself forward to be contacted about what may be needed should New Zealand not get ahead of the Covid-19  curve – we would love to hear from you.

Please contact the CEO via the contact section below if you feel you would like be contacted in such circumstances. If need be we will need to engage our communities help. 

Those at high-risk, are advised to stay at home. This includes those over 70, those with a compromised immune system or those with underlying health conditions.

  • We encourage everyone who can be vaccinated against influenza this year – to be immunised. Although we can not immunise against Covid-19, the less seasonal flu that the medical services have to deal with the better.
  • Wash your hands with soap and water often (for at least 20 seconds).
  • Don’t touch your eyes, nose or mouth if your hands are not clean.
  • Try to avoid close contact with people who are unwell.
  • Avoid personal contact, such as kissing, sharing cups or food with sick people.
  • Clean and disinfect frequently touched surfaces and objects, such as doorknobs.
  • Stay home if you feel unwell.
  • Cough or sneeze into your elbow or by covering your mouth and nose with tissues.
  • Put used tissues in the bin or a bag immediately.
  • Call Healthline on 0800 358 5453 if you have any symptoms and have been to any countries or territories of concern or have been in close contact with someone confirmed with COVID-19.

Do not visit if you have been unwell in the last three weeks.

Currently only residents who may be nearing the end of their lives are able to receive visitors. Visitors to the facility are restricted to one person at a time.

Visitors to the facility may only enter through the main entrance at the front of the building. All other entry points have been locked and have had signs erected to direct visitors to enter through our front doors. This measure is to ensure we can monitor the flow of people through one area. This area is the focus of more intense and frequent cleaning.

Upon your arrival, a registered nurse will conduct a screening questionnaire and take your temperature. If your entry is approved you will be required to log their visit in the visitors register and then sanitise your hands before proceeding into the Home. You will be provided with PPE when visiting to ensure our residents are protected. 

Please do not visit the supermarket or another public place prior to visiting the home.

You will also be required to sign out and re-sanitise your hands before leaving.

We require all visitors to stay two large steps apart from others while they are in our Home.

Sadly, we are not allowing pets to visit at this time for infection control purposes.

Given the circumstances, the RNZRSA made a very tough decision to cancel all Anzac Day services throughout the country.

In light of this initiative we have sadly also cancelled ours. All national poppy day appeals have also been postponed and these will take place at a later time. I encourage any member of the community to write in to our veterans who reside in the Home and let them know that – although services have been cancelled that “we remember them”.

Will will be sure to not let this day go unmarked regardless of the cancellation of services.

Nationally this situation is being regarded as a significant health crisis. We are reviewing this section of our website twice daily to ensure that the information being provided remains both accurate and relevant.

Last updated at: 11pm Sunday 5th April 2020

The New Zealand Government is frequently updating its Unite against Covid-19 website and we encourage you to review the information frequently.

The MOH of health has provided information to the public in many different languages, including Te Reo and NZ sign language. You can access this information here

In her first ever address to the nation on Saturday 21 march 2020, New Zealands Prime Minister, Jacinda Ardern introduced a four-tier alert system based on the spread of the virus.

New Zealand is currently at level four.

What our Residents say about us



“What I love most is that I don’t have to worry about a roof over my head or three square meals a day. I definitely recommend Rannerdale. The staff look after you excellently. Charmaine and the Nurses here go beyond excellence.”



“What I love most about living at Rannerdale is it has given me independence since I’ve been in a wheelchair. It’s given me independence and confidence to face the real world out there. I feel at home here.”



“The 3 words I would use to describe Charmaine and her team are excellent, special and careful. My favourite is Char because she is always caring for everybody, saying hello to everyone and making sure everyone is okay.”

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