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Full of love, life and laughter, our motto is simple... welcome home.

Your Partner in Care

We are your devoted, specialised partner in aged care. From residential to home care, we have a variety of services to meet your needs.

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Living Options

With 65 bedrooms, you're sure to find the perfect place to call home. Our standard, premium and superior rooms are comfy and full of character.

Lest We Forget

We are determined to honor and support our local heroes and their families. Thank you to the brave men and women who fought for the freedom and quality of life we have today.

Our History

We have been caring for our community since 1921. A lot has changed over the last century but one thing remains completely unchanged. Our dedication, kindness and values.

New Zealand is at Alert Level:  2

Facility Status: Scheduled Visitors Only

Residents are still encouraged to stay within the facility grounds while we attempt to clarify the 14 day isolation requirements which are currently set out by the MOH.

Visiting hours for residents during alert level 2 will be able to take place daily between 1pm – 4.30pm.

We ask that all visits be scheduled in advance so the team and your loved one have time to properly prepare for your arrival.

This continues to be our primary way of communicating our Homes information with you during the nations Covid-19 response efforts.

Please continue to check this site for all facility updates until further notice.

The information in the Q&A sections is also being updated frequently – so even if you have read this – please be sure the review this area of the website also.

14th May 2020

We are now at Alert Level 2!

From 11.59pm on Wednesday 13 May, the COVID-19 alert guidelines for all of us changed, and we thought you might be interested in what this means for us here at Rannerdale.

As expected, there is not a big difference between the way we manage our internal process as the restrictions change for us out here in the residential care sector. This is because people aged over 70, and those with underlying health issues, are still considered to be an at-risk group who need to be especially careful. Although we have low numbers of COVID-19 being reported in NZ at the moment – make no mistake, that very sneaky, very tricky, and very serious virus is still out there!

With that in mind, we will continue to take a cautious approach with regards to managing the risk COVID-19 presents to our residents and direct care staff, and we encourage you to “play it safe”  also. Stay home if you are unwell, maintain social distancing of 2 metres. and don’t forget to regularly wash your hands thoroughly.

I am happy to bring you all confirmation that visiting will be a possibility again under level 2 restrictions, however I need to be clear that all visits will need to be managed pretty carefully going forward. You will be able to find the Ministry of Health and New Zealand Aged Care Association Guidelines about visiting residential care homes online if you wish to read through them – our site specific visitors guidelines have been developed with this advice in mind.

Further information about our visiting process can be found below in the “Visiting Rannerdale” section of our website.

I know that you will have been anxiously waiting for this advice and I wish to acknowledge every member of our community for all of the patience, kindness and support extended towards my team and I throughout the past 8 weeks.

We understand that this has been very hard on our entire Rannerdale family. We couldn’t have done it without each and everyone of you supporting us in the ways you have. Collectively, you have all made a huge effort to stay at home and save lives.

It has been an absolute privilege to have been trusted by the Rannerdale community to secure the welfare of your family members and guide the operations of the home throughout the initial stages of the nations response to COVID-19, and I have been humbled by my teams commitment to their calling.

While I have been managing from a distance – my team on the front line have all done an outstanding job under Rani’s leadership and guidance. It has been hard for me to stay away, however knowing the Home has been in such capable hands, has been of great comfort to us all. I thank my team wholeheartedly – we are very lucky to have you.

There are still some questions we are trying to get guidance on for alert level two, one of these areas is around the need for a 14 day isolation period when a resident leaves the facility and then returns. We hope to have a more solid understanding of this by Friday afternoon. In the interim we are still requesting that residents stay inside the facility grounds. Please bare with us while we do our best to get this one right.

Please remember, if you develop any symptoms of COVID-19 (have a cough, and/or a high temperature, any shortness of breath, a sore throat, are sneezing or have runny nose, or suffer from a temporary loss of smell) you should stay home and call Healthline on 0800 358 5453 or contact your doctor immediately.

Please do not visit the Home if you have been unwell in the last two weeks or have been in contact with either a probable or confirmed case of COVID-19.

Lastly, we look forward to being able to see you walk through our doors again. Please don’t hesitate to reach out to me directly via email at  with any questions or concerns.

Take care, hope to see you soon!

Char

In her first ever address to the nation, New Zealands Prime Minister, Jacinda Ardern introduced a four-tier alert system based on the spread of the virus.

New Zealand is currently at level two.

We have continued to work closely with CDHB and Ministry of Health and had a site visit from the community infection control specialist team to ensure we have everything in place to protect our staff and resident community back in March.

Some of the changes we have made to protect residents and staff during level 2 restrictions are as follows:

  • Scheduled visits from family and friends can be made to see residents at the Home during visiting hours.
  • Some group activities, including most departmental staff meetings, and staff accompanied resident outings will recommence.
  • All nonessential staff will be returning to work from Monday 18th May.
  • Residents will continue to be cared for in smaller “household” bubbles with the same nursing and cleaning staff being rostered on to care for the same residents. However shared dining experiences will become part of our daily lives again (adhering to physical distancing requirements during meal service).
  • Staff continue to have access to PPE to wear if and when required.
  • Communal areas such as the Nurses station and staff rooms remain closed to encourage physical distancing requirements.
  • Continued focus on the cleaning of high traffic areas such as bathrooms, door handles, light switches, phones, computers etc.
  • New admission screening guidelines are in place for the Home to ensure any new residents are screened to every extent possible prior to admission, and tested where required.
  • Seven new casual Health Care Assistants have been recruited to ensure our roster can be covered in preparation for winter.
  • All staff are expected and encouraged to stay home should they become unwell.
  • All staff continue to be screened before commencing work.
  • Face to face GP consultations and allied health consultations, referrals to CDHB services and assessments will recommence.

During Alert Level 2 visiting our home is allowed. This includes general family visits and non-essential service visits. However, we need to take precautions and will be managing visiting in a manner which is intended to minimise the risk of COVID-19 transmission to residents and staff.

The measures we are taking throughout level 2 restrictions include:

  • Health screening and assessment of all visitors. This  will be completed before visitors enter the facility, and includes the completion of a screening questionnaire, by a staff member (via telephone when the visit is being scheduled), and a temperature check being conducted at the front door, by a staff member (prior to entering the Home).
  • A visitor and sign in and out process remains in place at reception to ensure that, if required, contract tracing of visitors can be completed effectively and quickly. We will gently remind you to wash your hands when you get here – and as you are leaving!
  • Visits will be limited to designated visitors. Residents have the right to choose whom they wish to see during visiting hours. We will check that they are happy to receive visitors during alert level 2 before we arrange for you to visit.
  • Residents are permitted to receive one visitor at a time, and have one visit from a designated visitor per day. Residents can designate more than one person to visit them during alert level 2 – however these visits need to be staggered and be kept to one visitor at a time.
  • If you have travelled domestically on an airplane or via public transport we will request that you wear a mask while you are on site.
  • We are limiting the number of scheduled visitors within the Home during any given day and at any given time. This is to ensure we do not compromise the group gathering limits under level 2 restrictions, or the recommended physical distancing requirements.
  • All visitor use of the bathroom will need to be reported to staff while you are on site, this is so we are able to ensure we clean the room when you are finished.
  • Visits to the facility to see residents need to occur between 1pm and 4.30pm and must be by scheduled appointment. We are taking this approach to ensure that our residents and staff can be prepared for your visit in order to ensure they get the most out of their time with you. This will also allow our staff to be prepared so they can conduct efficient and effective screening when welcoming you into the Home.
  • Visits need to be kept to a maximum of 45mins wherever possible. This is to ensure as many residents  as possible can receive a visitor during the day. Consideration to extend the length of visits will be made and will take into account the reasons for this being requested. Things we will consider include the resident’s health, their preference and their request, and the number of appointments the facility already has scheduled during that time.
  • Private designated visiting areas have been allocated for visits to take place in. Regrettably tea and coffee will not be offered to visitors during alert level 2.
  • You will be able to bring in refreshments to eat or drink while you visit, and you are able to bring in something for the resident to eat or drink when you are visiting as well if you wish.
  • You are able to bring in gifts or personal items so long as they are deemed to be appropriate – we ask that you discuss these items with staff when you are organising your visit.
  • Children under the age of 12 are able to visit again when we get to alert level 1. Exceptions to this may be considered during level 2 restrictions for end of life visits following consultation with the Clinical Manager or CEO.
  • Pets are able to visit again during alert level 1. Exceptions to this may be considered during level 2 restrictions for end of life visits following consultation with the Clinical Manager or CEO.
  • Visitors must follow the Ministry of Health’s and the facility’s infection prevention and control measures, for example hand hygiene, physical distancing and appropriate use of PPE (where required by the Home).
  • We wish to be helpful and provide you with guidance, and PPE (if this is required), and will be very happy to answer any questions you may have when you visit. Please do not hesitate to let us know if your feeling at all anxious or unsure of what you need to do to keep yourself or others safe while you are visiting.
  • If you are unable to visit and this is causing you distress please contact us to discuss other options to maintain contact. There are alternative options to face to face visits that we have put in place. We would love the opportunity to discuss these with you and hope these will be helpful.
  • You are important to us, if you are struggling with your mental health as a result of the restrictions that have been in place recently, and with the way life is right now, there are resources which have been developed to try and help you get through. We encourage all of our community members to reach out and get help if they need any – we are all in this together.

COVID-19 is a new (novel) coronavirus that can affect your lungs and airways. Currently there is no vaccine available. We know that older people, particularly those over 70 years of age, with pre-existing and/or chronic health problems, are most affected by this virus.

It is important that residential care facilities have robust processes and plans in place to limit the spread of COVID-19 in their facilities. You can find out  more here.

Nationally this situation is being regarded as a significant health crisis. We are reviewing this section of our website frequently to ensure that the information being provided remains both accurate and relevant.

Last updated at: Friday 15th May 2020

What our Residents say about us

Graham

5/5

“What I love most is that I don’t have to worry about a roof over my head or three square meals a day. I definitely recommend Rannerdale. The staff look after you excellently. Charmaine and the Nurses here go beyond excellence.”

Blair

5/5

“What I love most about living at Rannerdale is it has given me independence since I’ve been in a wheelchair. It’s given me independence and confidence to face the real world out there. I feel at home here.”

Kevin

5/5

“The 3 words I would use to describe Charmaine and her team are excellent, special and careful. My favourite is Char because she is always caring for everybody, saying hello to everyone and making sure everyone is okay.”

CAP Nurse

5/5

“Working with the residents in Rannerdale is an honour.  I will never forget this experience.”

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