Full of love, life and laughter, our motto is simple... welcome home.
We are your devoted, specialised partner in aged care. From residential to home care, we have a variety of services to meet your needs.
Give us a call to arrange a tour of the home and experience our character, charm and uniqueness first hand. Our team have a cuppa waiting for you!
With 65 bedrooms, you're sure to find the perfect place to call home. Our standard, premium and superior rooms are comfy and full of character.
We are determined to honor and support our local heroes and their families. Thank you to the brave men and women who fought for the freedom and quality of life we have today.
We have been caring for our community since 1921. A lot has changed over the last century but one thing remains completely unchanged. Our dedication, kindness and values.
Facility Status: Scheduled Visitors Only
Residents are still encouraged to stay within the facility grounds while we attempt to clarify the 14 day isolation requirements which are currently set out by the MOH.
Visiting hours for residents during alert level 2 will be able to take place daily between 1pm – 4.30pm.
We ask that all visits be scheduled in advance so the team and your loved one have time to properly prepare for your arrival.
This continues to be our primary way of communicating our Homes information with you during the nations Covid-19 response efforts.
Please continue to check this site for all facility updates until further notice.
The information in the Q&A sections is also being updated frequently – so even if you have read this – please be sure the review this area of the website also.
14th May 2020
From 11.59pm on Wednesday 13 May, the COVID-19 alert guidelines for all of us changed, and we thought you might be interested in what this means for us here at Rannerdale.
As expected, there is not a big difference between the way we manage our internal process as the restrictions change for us out here in the residential care sector. This is because people aged over 70, and those with underlying health issues, are still considered to be an at-risk group who need to be especially careful. Although we have low numbers of COVID-19 being reported in NZ at the moment – make no mistake, that very sneaky, very tricky, and very serious virus is still out there!
With that in mind, we will continue to take a cautious approach with regards to managing the risk COVID-19 presents to our residents and direct care staff, and we encourage you to “play it safe” also. Stay home if you are unwell, maintain social distancing of 2 metres. and don’t forget to regularly wash your hands thoroughly.
I am happy to bring you all confirmation that visiting will be a possibility again under level 2 restrictions, however I need to be clear that all visits will need to be managed pretty carefully going forward. You will be able to find the Ministry of Health and New Zealand Aged Care Association Guidelines about visiting residential care homes online if you wish to read through them – our site specific visitors guidelines have been developed with this advice in mind.
Further information about our visiting process can be found below in the “Visiting Rannerdale” section of our website.
I know that you will have been anxiously waiting for this advice and I wish to acknowledge every member of our community for all of the patience, kindness and support extended towards my team and I throughout the past 8 weeks.
We understand that this has been very hard on our entire Rannerdale family. We couldn’t have done it without each and everyone of you supporting us in the ways you have. Collectively, you have all made a huge effort to stay at home and save lives.
It has been an absolute privilege to have been trusted by the Rannerdale community to secure the welfare of your family members and guide the operations of the home throughout the initial stages of the nations response to COVID-19, and I have been humbled by my teams commitment to their calling.
While I have been managing from a distance – my team on the front line have all done an outstanding job under Rani’s leadership and guidance. It has been hard for me to stay away, however knowing the Home has been in such capable hands, has been of great comfort to us all. I thank my team wholeheartedly – we are very lucky to have you.
There are still some questions we are trying to get guidance on for alert level two, one of these areas is around the need for a 14 day isolation period when a resident leaves the facility and then returns. We hope to have a more solid understanding of this by Friday afternoon. In the interim we are still requesting that residents stay inside the facility grounds. Please bare with us while we do our best to get this one right.
Please remember, if you develop any symptoms of COVID-19 (have a cough, and/or a high temperature, any shortness of breath, a sore throat, are sneezing or have runny nose, or suffer from a temporary loss of smell) you should stay home and call Healthline on 0800 358 5453 or contact your doctor immediately.
Please do not visit the Home if you have been unwell in the last two weeks or have been in contact with either a probable or confirmed case of COVID-19.
Take care, hope to see you soon!
We have continued to work closely with CDHB and Ministry of Health and had a site visit from the community infection control specialist team to ensure we have everything in place to protect our staff and resident community back in March.
Some of the changes we have made to protect residents and staff during level 2 restrictions are as follows:
During Alert Level 2 visiting our home is allowed. This includes general family visits and non-essential service visits. However, we need to take precautions and will be managing visiting in a manner which is intended to minimise the risk of COVID-19 transmission to residents and staff.
The measures we are taking throughout level 2 restrictions include:
COVID-19 is a new (novel) coronavirus that can affect your lungs and airways. Currently there is no vaccine available. We know that older people, particularly those over 70 years of age, with pre-existing and/or chronic health problems, are most affected by this virus.
It is important that residential care facilities have robust processes and plans in place to limit the spread of COVID-19 in their facilities. You can find out more here.
Nationally this situation is being regarded as a significant health crisis. We are reviewing this section of our website frequently to ensure that the information being provided remains both accurate and relevant.
Last updated at: Friday 15th May 2020
“What I love most is that I don’t have to worry about a roof over my head or three square meals a day. I definitely recommend Rannerdale. The staff look after you excellently. Charmaine and the Nurses here go beyond excellence.”
“What I love most about living at Rannerdale is it has given me independence since I’ve been in a wheelchair. It’s given me independence and confidence to face the real world out there. I feel at home here.”
“The 3 words I would use to describe Charmaine and her team are excellent, special and careful. My favourite is Char because she is always caring for everybody, saying hello to everyone and making sure everyone is okay.”
“Working with the residents in Rannerdale is an honour. I will never forget this experience.”